While we appreciate that sometimes cancellations and other events may happen, we have set out below our terms and conditions which are considered as read and understood with every booking.
If a workshop has to be cancelled for any reason, we can offer the following:
a) Cancellation within 14 days of the workshop date we offer a full refund or a place on a future workshop. Either of these options can be arranged via the office at email@example.com
b) A workshop place can be transferred to a friend or family member at any time. We ask that you let the office know so that they can amend the guest list and are aware of the names of those who are coming.
c) Cancellations less than 14 days cannot be transferred or refunded. However, we are able to re-advertise the place(s) via our website and social media and endeavour to fill the places before the event. If we are able to fill the place(s) then a full refund will be given within 48 hours.
2. Pottery Mishaps
While we hope to keep these to a minimum by making sure that all your pots are ready to be kiln fired and glazed, sometimes mishaps can happen, as is the nature of pottery. In the case of broken or mis-fired pots we will do the following:
a) we will let you know it has happened
b) we will liaise with you about how best to find a solution (sometimes they can be repaired)
c) if we can't repair, we will offer a refund of £10 per pot and a 50% discount on a return visit to one of our workshops
Obviously we work our hardest to not let this ever happen.
3. Collection of Pottery Pieces from the Venue
Pottery takes a while to be ready to kiln fire, so we ask that you allow between 3 - 4 weeks before collection. If we can speed this up, we will. When your items are ready for collection we will email you to let you know and ask that you collect within two weeks of this notification. If you are unable to collect within this time period then please let us know and we can make alternative arrangements. Postage is an option but we do charge £5.00 for postage and packing.