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What are your opening hours?Monday - Saturday 9am - 6pm Sunday - Closed
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Are my pots food safe?YES! All our glazes are non-toxic and lead free and specially designed to be used with food. However, we strongly advise that the posts are washed in warm water and never put in a dishwasher as this can crack them.
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Where do I pick my pot(s) up from?All the pots will be delivered back to the workshop venue that your workshop was held at for collection, unless you have specified postage at the time of the workshop. Pots should be ready within five weeks for collection. We do always endeavour to beat this deadline but sometimes the weather doesn't allow us to. We will only fire your piece(s) if we deem them ready for the kiln treatment to avoid breakages. You have worked hard at making them so we work hard at finishing them.
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How long do I wait before I can collect my pots?We always specify five weeks for the time taken to process the pots from workshop to delivery. This allows for the pots to be suitably dry before they are kiln fired and then time is allowed for a further glaze firing.
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How long have I got to pick my pottery up from the venue?When your pots are ready for collection at the venue, we will send you an email to the address that you provided on your form. We then ask that you collect within two weeks of receipt of this email. If you can't collect within that time, we are able to collect your pottery box and post it to you. The cost of this is £5.50 per person to cover postage and packaging costs. We will then send them via Royal Mail (we don't use any other) 2nd class and you should receive them within 5-8 working days from the date of payment.
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Can I transfer my ticket to a friend if I can't attend?YES. It is entirely possible to transfer the name on the ticket to a friend but we would ask that you let us know by email at least 72 hours before a workshop so that we can change the attendee list.
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I want to organise a group booking for my family or work team, how do I do it?We love to do private bookings. Just email hello@potteryandpints.co.uk and let us know your preferred date, number of attendees and we will send you all the information you need. From our booking team to our workshop team, we will look after you and your group from start to finish.
T&CS
While we appreciate that sometimes cancellations and other events may happen, we have set out below our terms and conditions which are considered as read and understood with every booking.
1. CANCELLATIONS
If a workshop has to be cancelled for any reason, we can offer the following:
a) If a cancellation notice is given more than 14 days of the workshop date we offer a full refund or a place on a future workshop. Either of these options can be arranged via the office at hello@potteryandpints.co.uk.
b) A workshop place can be transferred to a friend or family member at any time. We ask that you let the office know so that they can amend the guest list and be aware of the names of those who are coming.
c) Cancellations less than 14 days cannot be transferred or refunded. However, we are able to re-advertise the place(s) via our website and social media and endeavour to fill the places before the event. If we are able to fill the place(s) then a full refund will be given within 48 hours.
2. POTTERY MISHAPS
While we hope to keep these to a minimum by making sure that all your pots are ready to be kiln-fired and glazed, sometimes mishaps can happen, as is the nature of pottery. In the case of broken or misfired pots we will do the following:
a) we will let you know it has happened
b) we will liaise with you about how best to find a solution (sometimes they can be repaired)
c) if we can't repair it, we will offer a refund of £10 per pot and a 50% discount on a return visit to one of our workshops
Obviously, we work our hardest to not let this ever happen.
3. COLLECTION OF POTTERY PIECES FROM THE VENUE
Pottery takes a while to be ready to kiln fire, so we ask that you allow between 3 - 4 weeks before collection. If we can speed this up, we will. When your items are ready for collection we will email you to let you know and ask that you collect within two weeks of this notification. If you are unable to collect within this time period then please let us know and we can make alternative arrangements. Postage is an option but we do charge £7.50 per person for postage and packing.
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